We’re here to help
Let’s work it out.
Have a question or found something that isn’t working? Write to us and tell us what happened.
Email support
support@spotlaunch.appNo email app set up? Copy the address and write from your webmail.
A few details go a long way
- What happened, and what you expected instead.
- The steps to reproduce the problem.
- Your SpotLaunch version and macOS version.
Screenshots and error reports are optional. Review anything you share and remove personal information. Please don’t send passwords, document contents, search queries, or a full list of your apps.
If you see an error
- Choose “Report a Problem” in the error window. Your email app opens a draft with a subject and a short technical report.
- Describe what you were doing before the error. Review the draft and edit it if needed.
- Send the email yourself when you’re ready. SpotLaunch does not send reports automatically.
If your email app isn’t configured or doesn’t open, choose “Copy Report”. Paste the report into an email to support@spotlaunch.app using your preferred email service. You can attach a screenshot manually if it helps.
The generated report includes an error code, SpotLaunch and macOS versions, a short technical description, and a system error domain and number when available. It excludes file contents, search queries, filenames, personal paths, arbitrary system error messages, and attached diagnostic data.